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When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

Contact us

Personal Insurance Claims

If you would like to speak to us about any travel insurance, personal accident or health claim please call us directly or send an email.

Auto

1800 222 123

03 9522 4974

autoclaimsau@aig.com

Extended Warranty

1800 633 676

03 9522 4721

warrantyclaims@aig.com

Home & Contents

1800 729 359

03 9522 4974

pcgauclaims@aig.com

Identity Theft Coverage

1800 663 676

03 9522 4721

warrantyclaims@aig.com

Injury, Disablement, Death

1800 339 663

03 9522 4974

austclaims@aig.com

Price Protection

1800 663 676

03 9522 4721

warrantyclaims@aig.com

Purchase Protection

1800 663 676

03 9522 4721

warrantyclaims@aig.com

Travel

Overseas Emergency Assistance 
Ph      +60 3 2772 5592

Reverse charge calls can be made from some countries.

Claims Enquiries

1800 339 663

03 9522 4974

austclaims@aig.com

Business Insurance Claims

For any business related claims please contact your insurance broker who will be able to assist you.

If you would prefer to speak to someone at AIG you can contact us directly or email the relevant claims team:

Auto

1800 222 123

03 9522 4974

autoclaimsau@aig.com

Aviation

1800 222 123

02 9240 1752

aviationclaims3@aig.com

Energy

1800 222 123

03 9522 4974

propertyenergyclaims@aig.com

Expatriate/Inpatriate

1800 339 663

03 9522 4974

austclaims@aig.com

Financial Lines

1800 222 123

02 9240 1752

finclaims@aig.com

Injury, Sickness, Disablement, Death

1800 339 663

03 9522 4974

austclaims@aig.com

Liability

1800 222 123

03 9522 4974

liabilityclaims@aig.com

Machinery Breakdown

1300 761 195

03 9522 4974

commercialclaims@aig.com

Marine

1800 222 123

02 9240 1752

australia.marineclm@aig.com

Property

1300 761 195

03 9522 4974

commercialclaims@aig.com

Travel

Overseas Emergency Assistance 
Ph      +60 3 2772 5641 
Reverse charge calls can be made from some countries
.
Claims Enquiries

1800 339 663

03 9522 4974

austclaims@aig.com

Download a claim form

AIG Online Claims Lodgement facility is the quickest, most convenient method for you to lodge a claim.

You can lodge a claim 24 hours a day, 7 days a week from overseas, within Australia or when you return home.

AIG Online Claims Lodgement facility is the quickest, most convenient method for you to lodge a claim.

You can lodge a claim 24 hours a day, 7 days a week from overseas, within Australia or when you return home.

AIG Online Claims Lodgement facility is the quickest, most convenient method for you to lodge a claim.

You can lodge a claim 24 hours a day, 7 days a week, and receive immediate notification via email of the receipt of your claim for your records and easy follow up. Registered users also can access current and prior claims lodgement and claim status information via our Online Claims Lodgement service.

Committed to service excellence

We’re there when our customers need us, helping them recover and realise their idea of a better tomorrow.

Local knowledge

Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues. We have specialised claims teams supported by a dedicated claims management team ensuring that you are satisfied with the progress of your claims every step of the way.

Dedicated, focused claims handling

We get your claim to the right expert fast. Each claim is handled by an examiner with the most appropriate type of expertise, based on the product line and the complexity of the loss. Administrative tasks are handled by separate teams, giving more time for our examiner to work with you on a stronger, more proactive partnership to settle larger and more complex claims, and provide a faster service on more straightforward claims.

Worldwide capability

For companies doing business overseas, our global network gives us the edge in resolving your claim should a loss occur in a foreign market. We can work across borders with teams in multiple countries, working with local languages, laws and regulations alongside those back home in Australia.

Global expertise

Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.

In 2014, we implemented a new framework to further strengthen our claims service:

  • Our Australian and New Zealand claims teams now work as one bigger and better team, with more people available to work on claims.
  • We've aligned the specialisation and technical expertise of our claims examiner to the line of business and complexity of loss of the claim, allowing each claim to be managed in a more efficient and proactive manner.
  • Specialist administration teams now handle administration and support functions, so that our claims examiner can remain focused on the technical management of the claim.
  • There is now greater contact between you and your claims examiner, enabling a more proactive and collaborative approach to claims resolution.

These changes, along with enhanced claims handling processes and technology, offer you more peace of mind when you needed most, with increased capacity in the event of a catastrophe, and access to our most experienced claims experts for major losses.

When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your insurance broker, download a claim form below, or contact us directly regarding your claim.

Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.

When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move the claim toward resolution in the least possible time, while being sensitive to your needs.

For all losses, when you make a claim with AIG, you have the advantage of dealing directly with the decision-maker, and you can rely on our team having authorised, specific knowledge and experience of local legislation and practice.

We strive to provide a high standard of service at all times. If you have a concern or complaint, we want to hear from you so that we have the opportunity to make it right. Please read our complaints procedure for more information about the process we follow when an official complaint is made.