Crisis Solutions (Kidnap & Ransom)

Our Crisis Solutions team protect businesses and individuals from a host of global security threats; from terrorism and kidnapping to active assailant and stalking, to name a few. To help our brokers win and retain more business with AIG, here are some of our underwriting sweet spots and market differentiators

Crisis Solutions Differentiators

Deep Experience

With over 40 years crisis management and kidnap and ransom experience worldwide, we have one of the leading underwriting and claims teams in this market and have built up the largest commercial client portfolio of any insurer.

Local Expertise

Our Crisis Solutions staff are embedded in multiple AIG offices throughout the world. This means we are able to support our clients with local market knowledge and expertise—wherever they are located and wherever their people might go.

Global Response

Our global response partner has the largest response team in the industry located across 16 strategic centres worldwide. This means we can deliver swift expert response, regardless of industry sector, operational environment or crisis complexity, wherever our clients need us.

Product Opportunity

Our innovative product suite covers an exceptionally wide range of security threats that may impact people, operation, brand or reputation. This offers tremendous opportunities for brokers to address a rapidly emerging concern and duty of care for clients of all sizes and sectors.


In-House Consultancy

Our in-house security consultants work closely with our underwriters and client stakeholders as a point of contact for security concerns, advice or guidance, and can deliver security mitigation training either directly or through our vendor network.

Crisis Management Tools

Our tools and prevention services including our free Travel Assistance app and our online country and security risk portal GlobalWatch, help reduce clients’ loss likelihood by adding layers of defence to domestic and overseas programs.


Adrian Di Pasquale

Head of Crisis Solutions, APAC
+61 3 9522 4710

Sarah Elliott

Senior Underwriter
+61 8 9421 3304

Ameilia Young

Senior Underwriter
+61 7 3224 9904

Louise Austin

+61 2 9240 1871


Crisis Solutions Risk Appetite Summary Sheet