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Contaminated Products and Recall Insurance Solutions from AIG

The number and magnitude of product recalls has increased significantly in recent years. On average, nearly 10 product recalls occur every week in Australia. Yet, many food and beverage companies are uninsured or underinsured for product contamination or mislabeling, which are the most common triggers for a recall.

Comprehensive, flexible cover

The direct costs of recalling a product are often only a fraction of the true cost to the business. Our protection goes well beyond meeting the conventional recall charge, and can be tailored to the unique needs of your business.

Minimise your exposure

Our customers can access pre-loss consulting services with NSF International to identify risks and reduce the chance that your products could be contaminated. They can also review your product recall plans and simulate a recall, ensuring that you are fully prepared for the worst- case scenario.

Effective support in times of crisis

We partner with food safety and crisis management specialists NSF International. NSF provides expert advice to seek to mitigate the impact of a contamination, to bring the situation under control quickly and effectively, and help protect company profits and reputation.

A trusted partner

AIG has provided contaminated product insurance to Australasian businesses since 1986 and to companies around the world for nearly 40 years. Our global experience and expertise, together with strong relationships with market-leading independent adjusters, forensic accountants and coverage counsels, ensure innovative solutions and tools for our customers.

  • Recall costs, replacement costs, extortion costs, rehabilitation expenses, consultant costs and business interruption.
  • In-house claims personnel available 24-hours-a-day, 7-days-a-week, dedicated to crisis management claims and quality service.
  • 24-hour emergency response helpline with access to experts from NSF International.

Cover is designed for manufacturers, producers, suppliers and retailers of foods, pharmaceuticals, cosmetics, or consumer goods.

The financial and management implications of incidents and subsequent litigation means expert preventative and incident management advice is essential. Our consultants help customers to streamline their crisis management and product recall plans, ensuring effective preparedness and significantly reducing the impact of a crisis.

NSF International (NSF)

Through our crisis management solutions AIG customers can access NSF's network of food safety and crisis management specialists. NSF are crisis management and food safety experts, offering pre-incident and crisis response, product recall, crisis management, food safety services and retrieval services.

  • Primary and excess limits of up to $80 million for malicious product tamper and up to $15m for accidental contamination events.
  • Global claims support.
  • Pre-incident training by world-renowned consultants.