COVID-19 Updates

As the COVID-19 pandemic continues to evolve, AIG remains focused on protecting the health and safety of our colleagues and those around us, as well as continuing to serve clients, policyholders, business partners and other stakeholders.

AIG is open for business. The company has activated its Business Continuity Plans and colleagues across our businesses remain available to help meet the needs of clients and other business partners with both in-force and new business.

Helping individuals, businesses and communities prepare for times of uncertainty is at the heart of what we do. We are closely monitoring this evolving situation and will continue to provide updates.

Please return to this page for our latest updates


Supporting our customers in times of uncertainty is at the heart of what we do.

Customers who are currently experiencing financial hardship due to Covid-19 are encouraged to contact AIG to discuss their circumstances. Depending on those circumstances, we will discuss level of cover, premiums and / or fees. Please visit our Customer Care page for more information.

To find out more, please contact – AIG Office Number.

To lodge a covid-19 claim please click on the links below.

At this time COVID-19 is not causing any delays in our claims process and therefore all new claims received will be acknowledged within 48 hours. Following which an experienced claims examiner will review the loss in  detail and contact you (and/or your broker as appropriate) to outline the claims process.