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Dear Sir/Madam,

AIG has received your complaint, and our Complaints Team is now investigating. Thank you for bringing this matter to our attention.

You will receive a written response to your complaint within 15 working days, unless we agree a longer timeframe with you.

If we require additional information in order to resolve your complaint we will contact you via your preferred method of contact.

For further information on how we will handle your complaints please visit

Kind Regards,

AIG Australia