AIG Australia Limited (AIG)
ABN 93 004 727 753 AFSL 381686
This Financial Services Guide (“FSG”) contains important information about:
When we give you personal advice about a certain general insurance product we will make reasonable enquiries about your objectives and needs in order to ensure the advice is appropriate to you. We will give you the personal advice in a written document called a Statement of Advice (SoA). In the SoA we will, amongst other things, tell you about:
If we recommend or arrange to issue you a particular financial product (that is, a retail general insurance product) we will give you a Product Disclosure Statement (PDS).
In the case of wholesale general insurance products we are not required to prepare a PDS in which case the policy wording for that product will be provided to you. The PDS is designed to assist you to make an informed decision about that financial product and whether to acquire it as it contains, amongst other things, information about product features and benefits and your cooling off rights.
What services are we authorised to provide you under our Australian Financial Services Licence?
AIG Australia Limited (AIG) ABN 93 004 727 753 AFS Licence No.381686 Level 12, 717 Bourke Street, Docklands VIC 3008 is authorised to Deal (including issue) and Advise in relation to general insurance products, including travel insurance and sickness and accident insurance products. AIG is the provider of the financial services related to the general insurance products mentioned in this FSG. We may provide the financial services to you via our call centre, or through other qualified employees or our authorised representatives. When you acquire an insurance policy from AIG we are bound by the terms and conditions of the policy.
What information should you provide us to receive personal advice?
You need to inform us of your personal objectives and needs as well as provide us with any relevant information, so that we can provide you with the most appropriate advice possible for the range of products that we offer. If we provide you with personal advice you should read the information contained in the SoA carefully before making any decision relating to a financial product/s.
General Advice Warning
You should be aware that typically our employees provide you with general advice only in relation to general insurance products. In circumstances where you only receive general advice this may not be suitable for your personal needs and objectives. You need to consider the appropriateness of the general advice, in light of your objectives or needs before acting on the advice. Where we have told you that we have only provided you with general advice, you will not be given a SoA.
You should also read a copy of the PDS or policy wording for the product discussed before making any decision about whether to acquire the product.
How can you give us instructions about the financial products?
In most instances instructions should be provided to us through your insurance intermediary. Where we have issued the product directly to you, you may contact us directly. You can specify how you would like to give us instructions. For example:
How are our staff remunerated?
Our staff are remunerated by way of:
The above remuneration information will also be disclosed to you in the SoA where an SoA is provided to you.
What should you do if you have a complaint?
We are committed to handling any complaints about our products or services efficiently and fairly. If you have a complaint:
If you have any further questions about the financial services we offer please contact us on Phone (03) 9522 4000 or visit our website at www.aig.com.au
Please retain this document for your reference and any future dealings with us.
Date prepared: 28 February 2014
SO JM 10/00897.3
Please be aware that, effective from 1 November 2018, AFCA replaced the former Financial Ombudsman Service (FOS). If you have any questions regarding this change, please contact AFCA on 1800 931 678. If you have a Product Disclosure Statement or other document that refers to FOS, please take into account this change when reviewing the relevant section referring to FOS.