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3 July 2013 (Sydney, Australia) – Leading insurance provider AIG Australia Limited (“AIG”) has been announced as 2013 Winner of the Australian Business Award for service excellence.The accolade recognises organisations that have demonstrated a commitment to excellence that stands out amongst a dynamic field of Australia’s elite.
The award was presented to AIG for its exceptional claims service, and in particular for the introduction of a role unique to the industry, the Claims Account Relationship Manager (CARM). Challenging the norm of engaging the client only when a claim arises, AIG’s CARM acts as a constant liaison between the client and broker throughout the entire policy lifecycle, enhancing communications and transparency for all parties.
“AIG’s focus is on delivering a tailored, professional and competitive claims service. When it comes to our customers’ claims, our philosophy is to deliver the service that every customer would recommend,” said Noel Condon, CEO AIG Australia. “Winning the 2013 Australian Business Award for service excellence really demonstrates the terrific work of our Claims team and we are truly honoured to have received it.”
Last month AIG was announced as a finalist for the Australian Insurance Industry Awards - Innovation of the Year for their cyber liability solution, CyberEdge. AIG also recently won the In-House Team of the Year Award at the ALB Australasia Law Awards for its Claims Team and was presented with the Sue Ronai Claims Service Excellence award in 2012.
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American International Group, Inc. (AIG) is a leading international insurance organisation serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Additional information about AIG can be found at www.aig.com |YouTube: www.youtube.com/aig |Twitter: @AIG_LatestNews | LinkedIn: http://www.linkedin.com/company/aig |
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
Products are underwritten in Australia by AIG Australia Limited, ABN 93 004 727 753 AFSL 381686. For additional information on AIG Australia Limited products and services, please visit our website www.aig.com.au