AIG Australia Confirms Position For Brindabella Travel Insurance Policy Holders
Contact: Lisa Rose
t: 0434 560 734; lisa.rose@aig.com
SYDNEY, Australia, 24 December 2013 - AIG Australia (AIG) is committed to providing a fair and honest claims service to travel insurance policy holders affected by Brindabella Airlines entering into receivership.
Under AIG’s Brindabella travel insurance policy, claims are excluded if they arise from the financial default or insolvency of any airline or transport provider. This would include the receivership (please refer Ticket and Baggage Insurance policy General Exclusion 17 on page 13).
However, policy holders should take note of the following circumstances in which refunds/claims will be considered:
- AIG will refund premium paid in accordance with the “cooling off period” (Section 2 on page 6 of the Brindabella Airlines – Ticket and Baggage Insurance Policy) if policy holders contact AIG within 14 days of purchasing the policy, and policy holders have not yet travelled and have not made a claim.
- All other claims not arising from Brindabella entering receivership are not excluded by General Exclusion 17 and will be considered, subject to all remaining terms, conditions and exclusions.
Before AIG can consider a refund, or provide advice on a refund, travellers should:
- Access KordaMentha’s (the appointed receiver) website for important information regarding the receivership and next steps for customers (www.kordamentha.com, refer to the creditor section for FAQs).
- Contact their credit card supplier where applicable, for a refund of flights that are unable to be honoured by Brindabella.
AIG is currently working with Brindabella Airlines and KordaMentha to arrange all applicable refunds as soon as possible.
For any queries relating to Brindabella Airlines – Ticket and Baggage Insurance policies, please contact AIG on 1800 009 925 Monday to Friday, 8am - 6pm AEST or via email to traveladmin@aig.com. AIG’s travel insurance claims team will be available over the Christmas holiday period.
For any further queries relating to Brindabella Airlines going into receivership please refer to:
- The KordaMentha website: http://www.kordamentha.com or 1300 66 88 24
- Please send your question(s) to info@brindabellaairlines.com.au
ENDS
For further information contact: Lisa Rose, National Marketing and Communications Manager,
AIG Australia on 0434 560 734
AIG Australia Limited
Level 19, 2 Park Street
Sydney NSW 2000
Editors Notes:
American International Group, Inc. (AIG) is a leading international insurance organisation serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig |Twitter: @AIGInsurance | LinkedIn:http://www.linkedin.com/company/aig |
# # #