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The below sets out AIG’s current position for a number of Travel related Events. This page will be updated regularly and should be checked if you would like up to date information on current Travel Events.

Travel Alerts

AIG Australia Travel Insurance Update – Novel Coronavirus Outbreak
A new outbreak of pneumonia was first seen in early December 2019 in Wuhan, Hubei Province, China. On 7 January 2020, this outbreak was identified as being caused by novel Coronavirus (2019-nCoV). On 30 January, the World Health Organisation (WHO) declared a global health emergency.
As of 7 February 2020, there were at least 31,000 confirmed cases of the virus worldwide.

The latest information of the outbreak can be found at the following WHO weblink: https://www.who.int/emergencies/diseases/novel-coronavirus-2019


Effective 23 January 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to reconsider your need to travel to all of Hubei Province.

Effective 24 January 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to do not travel to all of Hubei Province.

Effective 28 January 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to reconsider your need to travel to China overall and do not travel to all of Hubei Province.

Effective 01 February 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to do not travel to China and do not travel to all of Hubei Province.

AIG is monitoring the situation closely and will continue to update this alert should there be any further changes.

What does this mean for your travel insurance cover?
Travellers are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed as these can vary depending on which policy you have purchased.

Please note that subject to the terms and conditions of your policy wording cover may be restricted or excluded if (i) at the time of taking out the travel insurance policy* you were aware of or could be expected to be aware of an event which may give rise to a claim under the policy; or (ii) you do not take precautions to avoid a claim after a warning about the event has become publically known.

* For complimentary insurances and annual multi-trip travel policies (including Corporate Travel policies), the date you took out your travel insurance policy is generally deemed to be the date you activated cover for that trip by purchasing the travel arrangements.

Given the Coronavirus Outbreak has been widely reported in the media including alerts issued by the World Health Organisation and DFAT / Smartraveller, AIG Australia is treating this event as known and foreseen effective 24 January 2020.

No cover may be provided for losses or damages in connection with the Coronavirus Outbreak unless your policy was issued or travel insurance arrangements were confirmed prior to 24 January 2020.
Travellers who purchased or confirmed travel insurance cover on or after 24 January 2020 may not be covered as the Coronavirus Outbreak would not be considered ‘unforeseeable’.

As always, each claim will be considered on its merits taking into account the individual circumstances of the claim and the terms and conditions of the policy.

Please note:
i. We are monitoring the present situation and will provide further update(s), should the position change.
ii. This position statement only remains applicable as long as the present circumstances prevail.
Tips for Travellers:
• Policy Enquiries & Confirmation - If you need to confirm your policy details, please call AIG Australia between 8am and 6pm AEST for:
 - AIG and other Travel Insurance on 1800 017 682
 - Good2Go Travel Insurance on 1300 290 217
 - Jetstar Travel Insurance on 1800 257 504

• If you need Emergency Assistance please call our team on +60 3 2772 5592 at any time or email auassistance@aig.com
• Monitor Smartraveller for any updates in relation to the Coronavirus Outbreak https://www.smartraveller.gov.au/destinations/asia/china

 

AIG Australia Travel Insurance Update – Novel Coronavirus Outbreak

On 20 January 2020, Chinese authorities identified an outbreak of a new type of coronavirus (2019-nCoV) in Wuhan City in Hubei Province. There have been a large number of confirmed cases in China with a number of reported deaths. In addition, some countries, including but not limited to, Australia, Thailand, Japan, Republic of Korea and the United States of America have also confirmed cases of Coronavirus infection in travellers, who recently returned from Wuhan or who have been exposed to persons who had recently travelled to Wuhan.

Effective 23 January 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to reconsider your need to travel to all of Hubei Province.

Effective 24 January 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to do not travel to all of Hubei Province.

Effective 28 January 2020, the Department of Foreign Affairs (DFAT) and Smartraveller have raised the Travel Advice for all Australians to reconsider your need to travel to China overall and do not travel to all of Hubei Province.

Chinese authorities have put new measures in place to contain the spread of the coronavirus. Strict travel restrictions have been imposed in Wuhan and a number of other cities in Hubei Province. Authorities could impose further restrictions across Hubei Province with little notice.

If you travel to Hubei Province at this time you may not be allowed to depart until travel restrictions are lifted. Existing measures including wearing masks in public places and avoiding travel in and out of cities in Hubei Province remain in place. Authorities may expand travel restrictions as the outbreak develops.

If you have travelled to Hubei Province and have developed symptoms of respiratory illness, seek medical advice immediately.

AIG is monitoring the situation closely and will continue to update this alert should there be any further changes.

 

What does this mean for your travel insurance cover?

Travellers are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed as these can vary depending on which policy you have purchased.

Please note that subject to the terms and conditions of your policy wording cover may be restricted or excluded if (i) at the time of taking out the policy you were aware of or could be expected to be aware of an event which may give rise to a claim under the policy; or (ii) you do not take precautions to avoid a claim after a warning about the event has become publically known.

Given the Coronavirus Outbreak has been widely reported in the media including alerts issued by the World Health Organisation and DFAT / Smartraveller, AIG Australia is treating this event as known and foreseen effective 24 January 2020.

No cover may be provided for losses or damages in connection with the Coronavirus Outbreak unless your policy was issued or travel insurance arrangements were confirmed prior to 24 January 2020.

Travellers who purchased or confirmed travel insurance cover on or after 24 January 2020 may not be covered as the Coronavirus Outbreak would not be considered ‘unforeseeable’.

As always, each claim will be considered on its merits taking into account the individual circumstances of the claim and the terms and conditions of the policy.

Please note:

i. We are monitoring the present situation and will provide further update(s), should the position change.

ii. This position statement only remains applicable as long as the present circumstances prevail.

Tips for Travellers:

  • Policy Enquiries & Confirmation - If you need to confirm your policy details, please call AIG Australia between 8am and 6pm AEST for:

- AIG and other Travel Insurance on 1800 017 682

- Good2Go Travel Insurance on 1300 290 217

- Jetstar Travel Insurance on 1800 257 504

AIG Australia Travel Insurance Update – 14 February 2020

The Transport Workers Union (TWU) has notified Jetstar that it will take industrial action that may disrupt flights on Wednesday 19th February 2020 .  Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this potential industrial action.

AIG Australia Ltd is the underwriter of Jetstar Travel Insurance products and we are working closely with Jetstar on this matter.

Jetstar has advised that impacted travellers will be provided with refunds or alternative flights. Further information is below and is also available at jetstar.com/au/en/travel-alerts:

-        If you are flying on the above mentioned date and your flight is cancelled or delayed by more than 3 hours Jetstar will offer travellers the choice of an alternate flight or a refund.

-        For customers who have to overnight away from home as a result of this disruption Jetstar will also offer accommodation and meals to a specified value.

-        If Jetstar has provided you with a refund of your flights due to this action and you hold a Travel Insurance policy issued by AIG, please contact AIG on the phone numbers below for further information.

Jetstar Travel Insurance - 1800 257 504

AIG Travel Insurance - 1800 017 682

Good2Go Travel Insurance - 1300 290 217

Alternatively if you wish to discuss any other matters relating to this action or your policy please contact us between the hours of 8am and 6pm AEDT via the phone numbers above or email on traveladmin@aig.com

 

AIG Australia Travel Insurance Update – 10 December 2019

Proposed industrial actions of the Australian Federation of Airline Pilots may disrupt travel on Jetstar Australia flights between Friday 13th December and Friday 20th December 2019.  Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this potential industrial action.

AIG Australia Ltd is the underwriter of Jetstar Travel Insurance products and we are working closely with Jetstar on this matter.

Jetstar have advised that impacted travellers will be provided with refunds or alternative flights. Further information is below and is also available at jetstar.com/au/en/travel-alerts:

-        If you are flying on the above mentioned dates and your flight is cancelled or delayed by more than 3 hours Jetstar will offer travellers the choice of an alternate flight or a refund.

-        For customers who have to overnight away from home as a result of this disruption Jetstar will also offer accommodation and meals to a specified value.

-        If Jetstar has provided you with a refund of your flights due to this action and you hold a Travel Insurance policy issued by AIG, please contact AIG on the phone numbers below for further information.

Jetstar Travel Insurance - 1800 257 504

AIG Travel Insurance - 1800 017 682

Good2Go Travel Insurance - 1300 290 217

 

Alternatively if you wish to discuss any other matters relating to this action or your policy please contact us between the hours of 8am and 6pm AEDT via the phone numbers above or email on traveladmin@aig.com

AIG Australia Travel Insurance Update – 24 August 2018

As of 22 August 2018 the state government of Hawaii has declared a statewide state of emergency due to expected disruptions associated with the arrival of Hurricane Lane. The storm is forecast to impact Hawaii from 23 – 25 August, during which it will pass nearby or make landfall in the state. Authorities anticipate serious weather-related risks including a storm surge and high winds as well as heavy rainfall and flooding. Travellers are advised to monitor area conditions and follow any directives from local authorities.

What does this mean for your travel insurance cover?

Under our policy cover may be restricted or excluded if (i) at the time of taking out the policy you were aware of or could be expected to be aware of an event which may give rise to a claim under the policy; or (ii) you do not take precautions to avoid a claim after a warning about the event has become publically known.

As Hurricane Lane has been widely reported in the media and official statements about the likelihood of future disruptions from the hurricane has been provided by the relevant authorities, cover may not be provided for losses or damages incurred in connection with Hurricane Lane or associated travel disruptions unless your travel arrangements were confirmed and the policy was issued prior to this hurricane event becoming publically known. AIG considers that this event become publically known on 24 August 2018. 

Where policies have been issued and travel arrangements were confirmed before this date, cover for trip cancellation and additional expenses incurred will be assessed against the wording of the policy.

Before we can consider a claim or provide advice on a claim, travellers should:     

  1. Confirm with their airlines that their flights have been cancelled.
  2. Contact their airlines to review alternative arrangements.
  3. Contact their travel agents or their airlines and/or accommodation providers to see what costs they will meet or amendment concessions or refunds they are prepared to provide. 

As always, each claim will be considered on its merits taking into account the individual circumstances of the claim and the terms and conditions of the policy. Travellers are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed.

Please note:

  i.   We are monitoring the present situation and will provide further update(s), should the position change.

  ii. This position statement only remains applicable as long as the present circumstances prevail.


Tips for Travellers:

 

AIG Australia Travel Insurance Update – 29 June 2018

Mount Agung in Bali Indonesia continues to experience Volcanic activity with the latest eruption recorded on the 28 June.  AIG Australia is reconfirming its position on travel insurance coverage and the below position continues to remain in place. If you are planning on travelling to Bali in the coming days we encourage you to contact your airline immediately.

AIG Australia Travel Insurance Update – 19 March 2018

The status of the volcanic activity at Mount Agung in Bali Indonesia has been reviewed, and AIG Australia’s position on travel insurance coverage remains in place. Please see below for further details.

AIG Australia Travel Insurance Update – 29 November 2017

Ongoing volcanic activity from September 2017 at Mount Agung in Bali Indonesia, including a recent eruption which released an ash cloud, has caused flight disruptions at Bali’s Ngurah Rai International Airport and the temporary closure of Lombok International Airport.

The recent eruption and increased seismic activity has resulted in the Indonesian Bureau of Volcanology raising the alert status of Mount Agung to the highest level, suggesting that a major eruption is possible in the near term. An exclusion zone remains in place within a radius of 10 km of Mount Agung.

What does this mean for your travel insurance cover?

Due to:

  1. the ongoing volcanic activity from September 2017, (including the recent eruptions and increased seismic  activity); and
  2. associated disruptions arising from such ongoing volcanic activity such as the imposition of the exclusion zone, the temporary closure of the Lombok International Airport and the raising of the alert level,

a number of policy restrictions and exclusions may now be in effect. These restrictions and exclusions are operative from 22 September 2017.

In particular, no cover may be provided for losses or damages in connection with such ongoing volcanic activity and the above associated disruptions unless the policy was issued or travel insurance arrangements were confirmed prior to 22 September 2017.

Travellers who purchased or confirmed travel insurance cover on or after 22 September 2017 may not be covered as the ongoing volcanic activity and associated disruptions would not be considered ‘unforeseeable’. This is due to, amongst other things, the activity being widely reported in the media from such date, including statements about the likelihood of future disruptions.

Where policies have been issued or travel insurance arrangements were confirmed before 22 September 2017, cover for trip cancellation and additional expenses incurred will be assessed against the wording of the policy.

Before we can consider a claim or provide advice on a claim, travellers should:     

  1. Confirm with their airlines that their flights have been cancelled.
  2. Contact their airlines to review alternative arrangements.
  3. Contact their travel agents or their airlines and/or accommodation providers to see what costs they will meet or amendment concessions or refunds they are prepared to provide. 

As always, each claim will be considered on its merits taking into account the individual circumstances of the claim and the terms and conditions of the policy. Travellers are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed.

Please note:

  i.   We are monitoring the present situation and will provide further update(s), should the position change.

  ii.  This position statement only remains applicable as long as the present circumstances prevail.


Tips for Travellers:

AIG Australia Travel Insurance – 23 September 2017

Disruptions arising out of any volcanic activity in Mount Agung, including but not limited to the airspace closures in Bali, may not be covered unless the Policy was issued or travel insurance arrangements confirmed prior to 22 September 2017. Travellers who purchased or confirmed travel insurance cover on or after 22 September 2017 may not be covered as the event would not be considered ‘unforeseeable’, having been widely reported in the media including statements about the likelihood of future disruptions from this date.

Where policies have been issued or travel insurance arrangements confirmed before 22 September 2017, cover for trip cancellation and additional expenses incurred will be assessed against the wording of the policy. As always, each claim will be considered on its merits taking into account the individual circumstances of the claim and the terms and conditions of the policy. 

Policy holders are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed.

 

AIG Australia Travel Insurance Update – 04 May 2018

Volcanic activity has occurred in Hawaii, in the Leilani Estates area of the Kilauea Volcano. Although no travel disruptions have been experienced yet, local residents have been advised to evacuate from 4 May 2018.

What does this mean for your travel insurance cover?

Due to:

  1. the likely volcanic activity from 4 May 2018, (including the recent eruptions and increased seismic  activity); and
  2. associated disruptions arising from such volcanic activity such as the imposition of an exclusion zone, and the raising of alert level,

a number of policy restrictions and exclusions may now be in effect. These restrictions and exclusions are operative from 4 May 2018.

In particular, no cover may be provided for losses or damages in connection with such ongoing volcanic activity and the above associated disruptions unless the policy was issued or travel insurance arrangements were confirmed prior to 4 May 2018.

Travellers who purchased or confirmed travel insurance cover on or after 4 May 2018 may not be covered as the ongoing volcanic activity and associated disruptions would not be considered ‘unforeseeable’. This is due to, amongst other things, the activity being widely reported in the media from such date, including statements about the likelihood of future disruptions.

Where policies have been issued or travel insurance arrangements were confirmed before 4 May 2018, cover for trip cancellation and additional expenses incurred will be assessed against the wording of the policy.

Before we can consider a claim or provide advice on a claim, travellers should:     

  1. Confirm with their airlines that their flights have been cancelled.
  2. Contact their airlines to review alternative arrangements.
  3. Contact their travel agents or their airlines and/or accommodation providers to see what costs they will meet or amendment concessions or refunds they are prepared to provide. 

As always, each claim will be considered on its merits taking into account the individual circumstances of the claim and the terms and conditions of the policy. Travellers are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed.

Policy holders are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed.

Please note:

  i.   We are monitoring the present situation and will provide further update(s), should the position change.

  ii.  This position statement only remains applicable as long as the present circumstances prevail.


Tips for Travellers: