Last Updated: October 2017
AIG Australia Limited ABN 93 004 727 753 (“AIG Australia” and “we”, “us” or “our”) is committed to protecting the privacy of the individuals we encounter in conducting our business.
“Personal Information” is information or an opinion about an identified individual such as you or other individuals (such as your dependants) or an individual who is reasonably identifiable, and which is protected by the Privacy Act 1988 (Cth) (“Privacy Act”) and its Australian Privacy Principles.
For information about our “AIG Careers Site Policy”, please go to. http://www.aig.com/careers
If you have any questions about our use of your Personal Information you can email firstname.lastname@example.org, call us on 1300 030 886 or write to:
AIG Australia Limited
Level 13, 717 Bourke Street
Docklands VIC 3008
Depending on your relationship with us (for example, as a consumer policyholder; non-policyholder insured or claimant; witness; insurance broker or appointed representative; or other individual relating to our business), Personal Information collected about you and your dependants may include:
AIG Australia usually collects personal information directly from an individual, from the individual’s insurance broker or other appointed representative, in certain cases from websites or other publicly available information or from available searches or information services, and in limited cases, from competitions or from contact lists acquired from other parties.
We cannot usually deal with individuals who do not identify themselves (anonymity) or use a pseudonym such as a nickname. This is usually impracticable, because we need to identify the individual to enter into and administer insurance cover as a binding contract, check an individual is authorised to access or change information we hold and comply with applicable laws.
Depending on your relationship with us and the Personal Information collected, we use Personal Information to:
Due to the global nature of our business, for the purposes set out above we may transfer Personal Information to parties located in other countries (including countries that have a different data protection regime than is found in Australia). For example, we may transfer Personal Information in order to process international travel insurance claims and provide emergency medical assistance services when you are abroad. We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities. Further, please note that any communication you send to an "aig.com" email address will be routed through the United States. All transfers are in compliance with the Australian Privacy Principles.
The kinds of Personal Information likely to be transferred and countries include (where applicable):
While making use of your Personal Information, AIG Australia may need to make Personal Information available to:
Personal Information may also be shared by you, on message boards, chat, profile pages and blogs, and other services to which you are able to post information and materials (including without limitation the AIG Online Services). Please note that any information you post or disclose through these services will become public information, and may be available to visitors to the AIG Online Services and to the general public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on the AIG Online Services.
AIG Australia will take appropriate technical, physical, legal and organisational measures, which are consistent with applicable privacy and data security laws. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Information you might have with us has been compromised), please immediately notify us. (See the “Who to Contact About Your Personal Information” section above.)
When AIG Australia provides Personal Information to a service provider, the service provider will be selected carefully and required to use appropriate measures to protect the confidentiality and security of the Personal Information.
If we believe the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavour to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.
We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. You can also contact us to tell us your marketing preferences or to opt-out by email at email@example.com, on 1300 030 886 or by writing to:
AIG Australia Limited
Level 13, 717 Bourke Street
Docklands VIC 3008
If you no longer want to receive marketing-related emails from AIG Australia on a going-forward basis, you may opt-out of receiving these marketing-related emails by clicking on the link to “unsubscribe” provided in each email or by contacting us at the above addresses.
We aim to comply with your opt-out request(s) within a reasonable time period. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already shared your Personal Information (ie those to whom we have already provided your Personal Information as of the date on which we respond to your opt-out request). Please also note that if you do opt-out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt-out.
You have the right to access your Personal Information on certain grounds and, if applicable, to request its correction. AIG Australia will correct information if it is satisfied that, having regard to a purpose for which the information is held, the existing information is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us as set out in the “Who to Contact About Your Personal Information” section above with any such requests or if you have any questions or concerns about how we process Personal Information. Please note that some Personal Information may be excepted from access or correction in accordance with the Privacy Act.
AIG Australia has established an internal dispute resolution process for handling privacy complaints.
If you feel you have a complaint about our compliance with the applicable Privacy Principles or need help in lodging a privacy complaint, you can contact us as set out in the “Who to Contact About Your Personal Information” section above.
Your complaint will be reviewed and you will be provided with a written response. If it cannot be resolved, your complaint will be referred to AIG Australia’s Internal Disputes Resolution Committee who will respond within 15 working days. In either case the matter will be reviewed by a person or persons with appropriate authority to deal with the complaint.
If your complaint cannot be resolved by AIG Australia’s internal dispute resolution process, you can lodge the complaint with the Office of the Australian Information Commissioner (“OAIC”). You can contact the OAIC via:
Telephone 1300 363 992
Mail GPO Box 5218, Sydney NSW 1042
“Other Information” is any information that does not reveal your specific identity, such as:
We and our third party service providers may collect Other Information in a variety of ways, including:
Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then, in addition to the uses listed in this “Other Information We Collect” section, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Information.
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organisations, such as Facebook, Apple, Google, Microsoft, RIM or any other software application developer or provider, social media platform, operating system or wireless service provider, or device manufacturer, including any Personal Information you disclose to other organisations through or in connection with the Apps or our Social Media Pages.