Tropical Cyclone Alfred - March 2025
Issued: 6 March 2025
As Cyclone Alfred tracks towards Queensland, AIG stands ready to draw on the full strength of our Pacific claims team as well as our wider network and resources to ensure we get people back on their feet as quickly as possible.
The following information is intended to help you, our mutual customers, and AIG work together efficiently and effectively on the recovery from this event. You may also find it helpful to review this article on cyclones from the Insurance Council of Australia.
Make a Claim
Lodging a claim is quicker and easier using our online portal, but you can also complete a claim form. Alternatively, call 1300 030 886 for assistance.
First Response
Any business owner impacted by the Cyclone should:
- Prioritise the safety of their family, staff and themselves.
- Do what they can to mitigate damage. AIG policies will cover reasonable and necessary costs incurred to prevent or mitigate further insured losses.
- Take photos or videos of any damage but do not dispose of damaged items unless they need to do so for health and safety reasons.
- Keep a record of all actions taken and hold onto any receipts for costs incurred.
For Corporate Travel claims – please contact AUBrokerClaims@aig.com or for emergency assistance call +60 3 2772 5641. Click here for our claim form.
Early Notifications Are Helpful
We understand that this is a developing situation, but early notification for anything that could be a valid claim is encouraged. We always want the opportunity to help a customer after a loss, even if it appears in the first instance that there may be little value in claiming. We would prefer to explain why the loss isn’t covered or is within deductible than see avoidable costs deducted from a late notification.
Express Claims
AIG’s Express Claims process provides faster assessment and settlement of eligible Business Package Property Claims under $15,000 by streamlining the information we require and how it is reviewed. This process is valid for claims resulting from the Cyclone. Lodging a claim is quicker and easier using our online portal, but you can also complete a claim form.
Please note that any damaged items required urgently can be replaced prior to the claim being settled.
When notifying a claim, we require the following information for storm damage Express Claims:
- Completed lodgment via our online portal or claim form
- Bank details
- Photographs showing the damage
- Details/dimension of damage
- Evidence of ownership
- One quote for reinstatement/repair
Further information on our Express Claims process, including the information required for Electrical Replacement Items, Storm and Water Damage and Business Interruption, can be found here.
Helping Our Most Vulnerable Customers
We will prioritise claims for customers experiencing vulnerability as a result of the cyclone – or for any other reason. If you are advised or suspect that this may be the case, please let us know as soon as possible. Please contact us to discuss.
