Corporate Governance

AIG Australia is a general insurer authorised by the Australian Prudential Regulation Authority (APRA) and holds an Australian financial services licence issued by the Australian Securities and Investments Commission (ASIC).

APRA is Australia’s prudential supervisor, responsible for ensuring that its financial system is stable, competitive and efficient.

ASIC regulates insurance conduct in Australia and expects customers to be treated honestly and fairly.

In addition, there are a range of other regulatory and legislative obligations that apply to AIG Australia.

AIG Australia is signatory to the General Insurance Code of Practice (“Code”). The Code sets out the minimum standards of service that can be expected from the insurance industry and requires insurers to be open, fair, and honest in their dealings with customers.

We are committed to adhering to the objectives of the Code and to uphold these minimum standards when providing services covered by this Code. The Code objectives will be followed having regards to the law and acknowledging that a contract of insurance is a contract based on the utmost good faith.

For more information on the Code please visit http://www.codeofpractice.com.au/.

The Code Governance Committee is the independent body that monitors and enforces insurers’ compliance with the General Insurance Code of Practice. Their purpose is to drive better Code compliance, helping the insurance industry to improve its service to consumers.

For more information on the Code Governance Committee please click here.

The purpose of AIG Australia’s Financial Services Guide (FSG) is to help you to make an informed decision about whether to use the financial services we can provide to you.