When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
Contact the relevant claims team below:
Financial Lines Claims
For any business related claims please contact your insurance broker who will be able to assist you. If you would prefer to speak to someone at AIG you can contact us directly or email the relevent claims team
AIG Online Claims Lodgement facility is the quickest, most convenient method for you to lodge a claim.
You can lodge a claim 24 hours a day, 7 days a week from overseas, within Australia or when you return home.
Step 1: Select Personal or Business claims
We’re there when our customers need us, helping them recover and realise their idea of a better tomorrow.
Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues. We have specialised claims teams supported by a dedicated claims management team ensuring that you are satisfied with the progress of your claims every step of the way.
We get your claim to the right expert fast. Each claim is handled by an examiner with the most appropriate type of expertise, based on the product line and the complexity of the loss. Administrative tasks are handled by separate teams, giving more time for our examiner to work with you on a stronger, more proactive partnership to settle larger and more complex claims, and provide a faster service on more straightforward claims.
For companies doing business overseas, our global network gives us the edge in resolving your claim should a loss occur in a foreign market. We can work across borders with teams in multiple countries, working with local languages, laws and regulations alongside those back home in Australia.
Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.
In 2014, we implemented a new framework to further strengthen our claims service:
These changes, along with enhanced claims handling processes and technology, offer you more peace of mind when you needed most, with increased capacity in the event of a catastrophe, and access to our most experienced claims experts for major losses.
When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your insurance broker, download a claim form below, or contact us directly regarding your claim.
Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.
When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move the claim toward resolution in the least possible time, while being sensitive to your needs.
For all losses, when you make a claim with AIG, you have the advantage of dealing directly with the decision-maker, and you can rely on our team having authorised, specific knowledge and experience of local legislation and practice.
We strive to provide a high standard of service at all times. If you have a concern or complaint, we want to hear from you so that we have the opportunity to make it right. Please read our complaints procedure for more information about the process we follow when an official complaint is made.