When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
We’re there when our customers need us, helping them recover and realise their idea of a better tomorrow.
- Our Australian and New Zealand claims teams work as one, aligned unit, with more people available to work on claims.
- We've aligned the specialisation and technical expertise of our claims examiners to the line of business and complexity of loss of the claim, allowing each claim to be managed in a more efficient and proactive manner.
- Specialist administration teams handle administration and support functions, so that our claims examiners can remain focused on the technical management of the claim.
- Our team has access to increased capacity in the event of a catastrophe, and provides broking partners wih access to our most experienced claims experts for major losses.
We ensure that our enhanced claims handling processes and technology offer you peace of mind when you need it most.
When you make a claim, it’s an opportunity to keep our promise to you. You can speak to your insurance broker, download a claim form below, or contact us directly regarding your claim.
Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.
When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move it toward resolution, as efficiently as possible.
For all losses, when you make a claim with AIG, you have the advantage of dealing directly with the decision-maker, and you can rely on our team having authorised, specific knowledge and experience of local legislation and practice.
We strive to provide a high standard of service at all times. If you have a concern or complaint, we want to hear from you so that we have the opportunity to make it right. Please read our complaints procedure for more information about the process we follow when an official complaint is made.