Claims
Keeping our promise.
When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
Contact us
Personal Accident & Health Insurance Claims
1800 339 663
Personal Travel Insurance Claims
1800 017 682
Steadfast Home, Landlord & Motor
1300 121 251
Business Insurance Claims
Contact the relevant claims team below:
Casualty Claims
Financial Lines Claims
Marine Claims
Property Claims
For any business related claims please contact your insurance broker who will be able to assist you. If you would prefer to speak to someone at AIG you can contact us directly or email the relevent claims team
Business Travel
+613 9522 4779
Download a claim form
AIG Online Claims Lodgement facility is the quickest, most convenient method for you to lodge a claim.
You can lodge a claim 24 hours a day, 7 days a week from overseas, within Australia or when you return home.
Committed to service excellence
We’re there when our customers need us, helping them recover and realise their idea of a better tomorrow.
Local knowledge
Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues. We have specialised claims teams supported by a dedicated claims management team ensuring that you are satisfied with the progress of your claims every step of the way.
Dedicated, focused claims handling
We get your claim to the right expert fast. Each claim is handled by an examiner with the most appropriate type of expertise, based on the product line and the complexity of the loss. Administrative tasks are handled by separate teams, giving more time for our examiner to work with you on a stronger, more proactive partnership to settle larger and more complex claims, and provide a faster service on more straightforward claims.
Worldwide capability
For companies doing business overseas, our global network gives us the edge in resolving your claim should a loss occur in a foreign market. We can work across borders with teams in multiple countries, working with local languages, laws and regulations alongside those back home in Australia.
Global expertise
Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.
In 2014, we implemented a new framework to further strengthen our claims service:
- Our Australian and New Zealand claims teams now work as one bigger and better team, with more people available to work on claims.
- We've aligned the specialisation and technical expertise of our claims examiner to the line of business and complexity of loss of the claim, allowing each claim to be managed in a more efficient and proactive manner.
- Specialist administration teams now handle administration and support functions, so that our claims examiner can remain focused on the technical management of the claim.
- There is now greater contact between you and your claims examiner, enabling a more proactive and collaborative approach to claims resolution.
These changes, along with enhanced claims handling processes and technology, offer you more peace of mind when you needed most, with increased capacity in the event of a catastrophe, and access to our most experienced claims experts for major losses.
When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your insurance broker, download a claim form below, or contact us directly regarding your claim.
Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.
When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move the claim toward resolution in the least possible time, while being sensitive to your needs.
For all losses, when you make a claim with AIG, you have the advantage of dealing directly with the decision-maker, and you can rely on our team having authorised, specific knowledge and experience of local legislation and practice.
We strive to provide a high standard of service at all times. If you have a concern or complaint, we want to hear from you so that we have the opportunity to make it right. Please read our complaints procedure for more information about the process we follow when an official complaint is made.