AIG recognises that our customers may experience vulnerability due to a wide range of factors, including family violence and financial hardship.
We're here to provide additional support to our customers where it is needed, ensuring that our specialised Customer Care team approaches each enquiry with sensitivity and discretion.
AIG is committed to providing safe and flexible support to customers who experience family violence. If you are experiencing family violence, we encourage you to make it known to us. We have provided our staff with training so they can better understand the warning signs and impacts of family violence.
All disclosures to AIG will remain confidential and you will only have to explain your situation to us once.
How we can help
Our approach will focus on what is best for you. This will include;
Click here to read our Family Violence Policy
Additional support available
In an emergency or if you are feeling unsafe always call 000.
|1800RESPECT||1800 737 732||www.1800respect.org.au||24/7 national sexual assault, domestic and family violence counselling service.|
|Safe Steps||1800 015 188||www.safesteps.org.au||24/7 crisis support for women and children. Provides information on family violence support services, legal rights and accommodation options.|
|Men's Referral Service||1300 766 491||www.mrs.org.au||Anonymous and confidential telephone counselling, information and referrals service.|
|inTouch||1800 755 988||www.intouch.org.au||Services, programs and responses to issues of family violence in migrant and refugee communities.|
|switchboard||1800 755 988||www.switchboard.org.au||Advice and counselling to lesbian, gay, bisexual, transgender, intersex (LGBTIQ+) people in Victoria & Tasmania|
|Djirra||1800 105 303||www.djirra.org||Assistance to Aboriginal and Torres Strait Islanders victims/survivors of family violence and sexual assault.|
Financial difficulty can come about in many forms and can affect everyone differently. AIG is committed to better understanding your situation and working toward a positive outcome.
If you are experiencing financial hardship, owe money to AIG or are in an urgent financial state due to an event for which you are making a claim (such as a natural disaster), please let us know as soon as possible.
Support we can offer
The support we can provide will depend on your individual circumstances. Examples of financial assistance we may provide includes;
Please note that the financial hardship assistance does not apply to the payment of premiums under an insurance policy. If you are having difficulty paying your premium, please contact us.
Applying for Financial Hardship Assistance:
Please download and complete our Financial Hardship Application form.
We ask that you gather any documents relevant to your circumstances to support your application. This can include;
Please send the completed form and supporting documents to email@example.com
Our Customer Care team will review your application and get back to you as soon as possible.
Free, confidential, independent financial advice is also available to you through the National Debt Helpline on 1800 007 007 or www.ndh.org.au.
As a valued customer of AIG we are here to help you. Please call or email our Customer Care team to talk to us about your situation;
Telephone: 1300 295 016
If you need an interpreter, please call or email us and we can arrange this through the Translating and Interpreting Service (TIS National).
If you have a hearing or speech impairment contact us through the National Relay Service (NRS) by calling the numbers below, or go to the National Relay Service website for other access options.
Voice Relay number: 1300 555 727
TTY number: 133 677