You will receive a written response to your complaint within 15 working days, unless we agree a longer timeframe with you.
The AIG Complaints team will be in touch shortly to follow up on your complaint. We appreciate you bringing this matter to our attention.
If we require additional information in order to resolve your complaint, we will contact you via your preferred method of contact.
For further information on how we will handle your complaints, please visit www.aig.com.au/complaints